Pencairn Help

Help & Support

Find help for entering a month, upgrading, or opening your private report.

01

Entering Figures

Choose one calendar month for every amount and count. You can enter the values manually or review a supported CSV import before using its values.

02

Upgrading The Same Month

Open your free report in the same browser tab and choose the upgrade link. The current tab can restore the saved month and three totals so you can confirm them and add the remaining counts.

03

Opening A Private Report

Use the private link delivered for that report. The link is available for 30 days; anyone who has it can open the report, so avoid posting it publicly.

04

Getting Help With An Order

If a checkout or report-delivery question remains, contact Pencairn with the reporting month and a short description. Do not send card numbers or unrelated customer records.

Still Need Help?

Send a message using the contact form or email Pencairn directly.

For formula details, see How We Calculate. For common questions, visit the FAQ.